Return handling desk

Requests stay informational: we summarise how physical goods versus licensed bytes move back through orderly channels referencing Lower Hutt operations.

Digitally delivered artefacts

Download entitlements ordinarily lock once decryption keys propagate. Duplicate billing caused by gateways may qualify for reversal within fourteen calendar days of invoice email—supply transaction IDs calmly via Ping.

Printed adjunct stock

Undamaged pamphlets mailed from our Shelf batch may ride back prepaid when postmarked inside twenty-eight days arrival. Include SKU codes written legibly beside your return letter.

Tangible adjunct stock completeness

Factory-sealed planar stock remains eligible inside the timelines above. Open bundles shift to discretionary review with packaging photography only.

Late courier tolerance

Warehouse closures around regional holidays postpone scanning by plainly stated blackout dates surfaced on Hub banners.

Set-off transparency

Restocking admin fees mimic carrier quotes without stacking speculative penalties.

Grievance path

Unsatisfied routing may escalate to Postal channel 151 High Street with printed chronology—we reply without adversarial wording.